In addition to the Distance Selling Regulations, you can return any item within 14 days of receipt for a refund of that item for another product or to exchange it for a different size*(*only for rings). In case of special offer or sale purchases you remain your right for refund or exchange with a product of similar value of your purchase even after the end of the offer or sale.
For Returns that happen after the end of the 14 days, OXETTE keeps the right to accept or not the returns and refund or exchange the order. In this case we will contact you via e-mail and inform you accordingly
In addition to the Distance Selling Regulations, for returns and money refunds of your purchase value, you can return your order between 7 days of the date of delivery.
As soon as we receive your return, we will examine the contition of the products and will inform you for the delivery. In case that you wish for a money return, OXETTE will refund the full amount of purchases into your account between 30 days from the da
te of delivery, after it abstracts the cost of shipping. We will inform you for the shipping costs. In case of exchange and if there availability of the required product, we will post your new item between 3-5 working days. For every order you place you have the right to make only one return.
For deliveries out of Greece you will be charged the shipping costs. In this case we will inform you about the shipping costs before the post.
Please note that all Returns must be in their original and full packaging, with the guarantee card or authenticity card, and the products must be exactly in the same condition that you received them. All the Returns are examined during the delivery.
We advise you to make your Returns using Safe Delivery for more security and always keep safe the post voucher until we will inform you for the delivery. OXETTE is not responsible for any losses or damages during the shipping of your returns. All the products are under your full responsibility from the moment of delivery until the moment that we will receive the Return. Choose a safe post packaging in order to avoid possible damages.
When you wish to make a return fro refund or exchange of your order please contact us by tel. +30 2310 286113 (Customer Service, 9am-5pm Greece time) or via e-mail through the web-site contact form below. For you own accommodation please include your order number that you can find on your receipt or invoice and your full contact info. In case of refund or exchange please include also new code of the requested product or the new size* (*only for rings).
Inside the order package that you will receive from OXETTE you will find a sticker “Returns & Exchanges”. Please position this sticker at the top of your return package , in order to identify the order returned.
In case of false product OXETTE will offer exchange with a new product. In this case please contact us in order to make for you a free of charge return post. For more information regarding products guarantee please check the page “repairs” of the web-site.
Returns will be accepted ONLY at the following address and NOT in any OXETTE sale’s point.